i1rm Withdrawal & Verification Guide
By the end of this guide you will know exactly how to request a payout on i1rm, complete your first-time KYC identity check, and handle any rejection so your winnings reach your bank or e-wallet without delay.
- Min Withdraw
- RM70
- Daily Limit
- RM5,500
- Avg. Payout
- 44 min
- 1st Payout
- ≤6 hrs
- KYC Review
- 12 hrs
- SSL Encrypted
- KYC Protected
- 24/7 Support
- 18+ · Play Responsibly
Withdrawal Limits & Payment Methods
i1rm supports four payment channels for Malaysian players. All amounts are in Ringgit Malaysia (MYR). Minimum and maximum limits apply per transaction; the daily cap resets at midnight (UTC+08).
| Payment Method | Min Deposit | Min Withdrawal | Daily Withdrawal Cap | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|---|---|---|
| Touch 'n Go eWallet | RM45 | RM70 | RM5,500 | < 1 min | ~44 min | Free |
| DuitNow | RM45 | RM70 | RM5,500 | < 1 min | ~44 min | Free |
| FPX Online Banking | RM45 | RM70 | RM5,500 | < 1 min | ~44 min | Free |
| Bank Transfer | RM45 | RM70 | RM5,500 | < 1 min | ~44 min | Free |
Submit a Withdrawal Request in 5 Steps
The process takes under two minutes once your account is verified. Follow these steps exactly to avoid common hold-ups.
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1
Log In to Your i1rm Account
Open i1rm Login in your browser or the i1rm App. Enter your registered mobile number and password. If two-factor authentication is active, approve the SMS prompt before continuing.
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2
Navigate to Cashier → Withdraw
Tap the wallet icon at the top right of the lobby, then select Withdraw. The cashier panel shows your current withdrawable balance and any active wagering requirement balance separately.
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3
Select Your Payment Method & Bank Account
Choose Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer. Select or add the bank account / e-wallet number you want credited. The name on the account must match your i1rm registered name exactly.
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4
Enter the Amount (Minimum RM70)
Type an amount between RM70 and your available balance, up to the RM5,500 daily limit. The form will flag amounts below the minimum or above the daily cap before you submit. Split large amounts across separate requests if needed.
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5
Confirm and Track Your Request
Tap Confirm Withdrawal and note the reference number shown on the confirmation screen. Check the Transaction History tab to track status (Pending → Processing → Completed). You will receive an in-app notification and SMS once the funds are released.
Why KYC Is Required Before Your First i1rm Payout
Know Your Customer (KYC) verification is a standard financial compliance step. i1rm requires it before releasing your first withdrawal to confirm your identity, protect your account from unauthorised access, and comply with anti-money-laundering guidelines.
You only complete KYC once. After your documents are approved, all future withdrawals proceed automatically through the normal ~44-minute processing flow. Submitting incomplete or blurry documents is the single biggest cause of payout delays, so it is worth taking an extra minute to get it right.
Accepted Identity Documents
i1rm accepts three types of government-issued photo ID. Submit one of the following. The document must be valid (not expired) and show your full legal name as registered with i1rm.
National ID Card (NID)
Malaysian MyKad or equivalent national identity card. Provide both front and back scans.
Passport
International passport — photo page only. Must show name, date of birth, passport number and expiry date clearly.
Driving Licence
Malaysian driving licence (front and back). The name on the licence must match your i1rm account name exactly.
KYC Upload Process — Step by Step
Complete this once after registering your i1rm account. The whole process takes about three minutes if your documents are ready.
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1
Open Account Settings → Identity Verification
Log in, tap your profile icon, then select Settings → Identity Verification. You will see your current verification status (Unverified / Pending / Approved).
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2
Choose Your Document Type
Select National ID Card, Passport, or Driving Licence from the dropdown. The form will update to show which sides or pages you need to upload for that document type.
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3
Upload Clear Photos or Scans
Use your phone camera or a flatbed scanner. Files must be JPG, PNG or PDF, maximum 8 MB per file. See the photo requirements in the next section before you shoot — blurry images are rejected immediately.
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4
Submit and Wait for Review
Tap Submit Documents. i1rm's compliance team reviews submissions within 12 hours. You will receive an in-app notification and SMS confirming Approved or Rejected with reasons.
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5
Re-submit if Rejected
If the review team rejects your submission, the notification will state the exact reason (e.g. "document blurry", "name mismatch"). Fix the issue and re-upload. There is no limit on resubmissions, but each attempt restarts the 12-hour review clock.
Photo & Scan Requirements
The majority of KYC delays are caused by poor-quality images. Use these guidelines to get it right on the first attempt.
- Place document on a plain, dark surface with no overlapping objects
- Ensure all four corners of the card/document are visible
- Use natural daylight or a well-lit room — avoid camera flash glare
- Keep the camera steady; tap to focus before shooting
- File size between 100 KB and 8 MB per image
- Make sure the name, ID number and expiry date are sharp and readable
- Blurry, out-of-focus or shaky shots
- Covering part of the document with your fingers
- Photographing a screen showing a photo (always use the original document)
- Heavily cropped images where edges are cut off
- Expired documents
- Edited, watermarked or digitally altered images — these are automatically rejected
Common Rejection Reasons & How to Fix Them
Withdrawals and KYC submissions can be rejected for a handful of predictable reasons. Here is what each one means and what to do next.
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Wagering requirement not met Your bonus funds carry a 12× wagering requirement. For example, a RM100 bonus requires RM1,200 in qualifying bets before withdrawal. Check your wallet panel — only the "Withdrawable Balance" can be cashed out.
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Name mismatch between account and bank/e-wallet The name on your i1rm account must exactly match the account holder name on your bank or Touch 'n Go / DuitNow wallet. Update your bank details in Settings or contact Live Chat to correct your registered name.
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KYC not yet approved Withdrawals are blocked until your identity verification is marked Approved. Submit your documents and allow up to 12 hours for review. You can still play while waiting.
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Amount below RM70 minimum Enter an amount of at least RM70 per withdrawal request. If your balance is below RM70, continue playing until it reaches the threshold or contact support to discuss options.
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Daily limit of RM5,500 already reached The RM5,500 daily cap resets at midnight (MYT, UTC+08). If you need to withdraw more, submit additional requests the following day, or check your VIP tier — higher tiers carry increased daily limits.
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Inactive bank account or incorrect account number Double-check the bank account number in your payment details. Even a single digit error will cause the transfer to fail and trigger a manual reversal that can take 24–48 hours. FPX and DuitNow instant rail transfers require the account to be active with the linked bank.
Frequently Asked Questions About i1rm Withdrawals
01How long does a standard i1rm withdrawal take?
Most withdrawals complete in approximately 44 minutes after your request is submitted, once your KYC is approved. Your first-ever withdrawal goes through an additional one-off account review and may take up to 6 hours. Processing times can vary slightly depending on your bank or e-wallet provider's own settlement schedule.
02What is the minimum and maximum I can withdraw?
The minimum withdrawal amount is RM70 per request. The maximum daily withdrawal limit is RM5,500 across all channels combined. If you hold a higher VIP tier (Silver, Gold, Platinum or Titanium), your daily limit increases — check the VIP Programme page for tier-specific limits.
03Do I need to complete KYC before every withdrawal?
No. KYC is a one-time process completed before your first withdrawal. Once your documents are reviewed and approved (within 12 hours), your account is permanently verified and you can withdraw at any time without re-submitting documents.
04Can I withdraw my welcome bonus directly?
Bonus funds are subject to a 12× wagering requirement before they can be withdrawn. For example, if you receive a bonus of RM100, you need to place a total of RM1,200 in qualifying bets before that bonus converts to withdrawable cash. The welcome bonus is capped at RM625 on a 135% first-deposit match.
05Which payment methods are available for withdrawal?
i1rm supports four Malaysian payment methods for withdrawals: Touch 'n Go eWallet, DuitNow, FPX Online Banking, and Bank Transfer. All are free of charge. You must withdraw to the same payment method or bank account used for your deposit in most cases — check the cashier panel for any restrictions on your account.
06What happens if my KYC document is rejected?
You will receive an in-app notification and SMS explaining the specific rejection reason (e.g., blurry image, name mismatch, expired document). Correct the issue — retake the photo, use a different document type, or update your account name to match — then re-submit. Each new submission restarts the 12-hour review window. There is no penalty for multiple resubmissions.
07Is my personal information safe during KYC?
Yes. All documents uploaded to i1rm are transmitted via SSL-encrypted connections and stored on secure servers. Your ID information is used solely for identity verification and is never sold or shared with third parties. i1rm's privacy policy governs how your data is handled throughout the KYC process.
08My withdrawal has been pending for over an hour — what should I do?
Open Transaction History in your wallet and copy the withdrawal reference number. Then contact i1rm's 24/7 Live Chat team with that reference number. The support team can check the status in real time and escalate to the finance team if needed. Do not submit a duplicate withdrawal request while one is already pending.
Ready to Cash Out Your i1rm Winnings?
Create your free account, complete one-time KYC, and enjoy fast payouts — most withdrawals land in around 44 minutes via Touch 'n Go, DuitNow, FPX or Bank Transfer.