i1rm Responsible Gaming

Our Commitment at i1rm

i1rm operates with a firm belief that gambling must remain a form of entertainment — one that players choose freely and manage responsibly. We do not encourage players to chase losses, gamble more than they can afford, or treat betting as a way to earn income.

This Responsible Gaming policy applies to every registered account on i1rm. By creating an account, you confirm that you are aged 18 or above, that gambling is legal in your jurisdiction, and that you accept these guidelines as part of your use of the platform.

Know Your Limits

Responsible gaming starts with self-awareness. Before you deposit, set a clear budget for the session — an amount you are fully comfortable losing, because no outcome is ever guaranteed. Think of it the same way you would budget for a night out or a cinema ticket.

At i1rm, the minimum deposit is RM 45 and the minimum withdrawal is RM 70. The daily withdrawal ceiling is RM 5,500 for standard Copper-tier accounts. These thresholds exist partly as natural spend anchors — use them as a prompt to reflect on your activity.

If you find yourself depositing more to recover a loss, playing for much longer than planned, or feeling anxious when you are not playing, those are signals worth taking seriously.

Player-Controlled Limits

i1rm provides account-level controls that you can activate at any time through Live Chat or by contacting our 24/7 support team. Once a restriction is applied, it takes effect immediately. Increases to any limit carry a mandatory 48-hour cooling-off period before they become active, so a moment of impulse cannot override a considered decision.

Self-Exclusion & Cooling-Off

Cooling-Off Period

A cooling-off period temporarily suspends your ability to deposit and place bets, while keeping your account open. You can choose a duration of 24 hours, 3 days, 7 days, or 30 days. Contact i1rm Live Chat to activate it. During this period, you can still withdraw any remaining balance, but you cannot fund the account or gamble.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure. You choose a minimum period of 6 months, 12 months, or permanent closure. Once activated, i1rm will close your account, void any pending bonuses, and block you from registering a new account using the same identity documents.

To request self-exclusion, message our Live Chat support team with your registered email and the duration you want. We will process the request within 24 hours and send a confirmation. You can still withdraw any available balance before the account is fully closed.

Warning Signs to Watch For

Problem gambling rarely appears all at once. It tends to build gradually. Use the table below as a personal checklist — if several of these apply to you, consider using one of the controls above or reaching out for support.

Keeping Minors Safe

i1rm is strictly for adults aged 18 and over. We verify age at registration and again before processing any withdrawal. If you share a device or computer with younger family members, we strongly recommend the following steps:

• Enable parental control software such as Net Nanny or Qustodio on shared devices.
• Never save your i1rm login credentials in a browser that minors can access.
• Log out fully after every session — do not just close the browser tab.
• Keep your account password private and change it if you suspect anyone else has seen it.

If you believe a minor has accessed an i1rm account, contact our 24/7 Live Chat immediately. We will suspend the account and investigate without delay.

Where to Get Help

Asking for help is a sign of strength, not weakness. The following organisations offer free, confidential support to people in Malaysia who are concerned about their own gambling or a loved one's.

• Talian Kasih — 15999 Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling referrals.
• MIASA — Mental Illness Awareness & Support Association Provides peer support and referrals to mental health professionals across Malaysia. Contact via their website or local helpline.
• Gamblers Anonymous Malaysia A fellowship of men and women who share their experience to help each other recover from a gambling problem. Meetings are held across Klang Valley and major cities.
• i1rm Live Chat Support Our own 24/7 support team can activate account limits or self-exclusion instantly. This is not counselling, but it is the fastest way to restrict your account right now.

How to Request Account Controls

1. 1

   Open Live Chat

   Click the Live Chat button on any i1rm page. Our support team is available around the clock, every day of the year.

2. 2

   Verify Your Identity

   Provide your registered email address and answer a security question so we can confirm it is the account holder making the request.

3. 3

   State the Control You Want

   Tell the agent which limit or exclusion you need — deposit cap, session time limit, cooling-off, or self-exclusion — and the duration or amount.

4. 4

   Receive Confirmation

   The restriction is applied immediately (or within 48 hours for limit increases). You will receive an email confirmation with the details of what was changed.

Common Questions